Shipping and Returns

Payment Options

We accept Visa, Mastercard, and American Express, as well as Afterpay and PayPal, so you can choose to pay in full or spread the cost. 
 

Shipping

A selection of our collection is held as ready-to-ship inventory and dispatches within 3 business days. Individual product pages indicate which pieces are “Ready to ship”.

The remainder of our collection is available for pre-order and crafted specifically for you once your order is placed, with an estimated delivery time of approximately 4 -6 weeks. 

All Australian orders are sent via Australia Post, with complimentary shipping on every order.

Every parcel is sent with tracking as standard, and you'll receive a tracking number once your order is dispatched. Due to the value of our pieces, a signature is required on delivery. If no one is available to sign, the parcel will be held at your nearest post office or depot for collection with photo ID. 

If you require international shipping, please get in touch with us and we will provide you with a quote.

Returns Policy

We want you to love your Riri M piece. If it's not right for you, we offer returns and exchanges within 14 days of delivery. Returns are refunded to your original payment method.

Eligibility

• Your Riri M piece can be returned or exchanged, with the exception of earrings.

• For hygiene reasons, earrings are not eligible for change-of-mind returns or exchanges, unless the item is faulty.

• To be eligible, items must be returned unworn, undamaged, and in their original condition — complete with tags, packaging, and any authenticity or certification documentation provided at purchase.

Faulty items

Our change-of-mind exclusions do not apply to faulty goods.

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. If your Riri M piece fails to meet an applicable consumer guarantee, you may be entitled to a repair, replacement or refund, depending on the circumstances and as provided by the Australian Consumer Law.

These rights apply regardless of our change-of-mind returns period and are in addition to any rights provided under our 1-Year Manufacturing Warranty.

Items that arrive faulty or develop a manufacturing fault are not subject to the above exclusions — you're entitled to a repair, replacement, or refund under the Australian Consumer Law regardless of the item type or timeframe.

How to return or exchange

1. Contact us at admin@ririm.com.au, within 14 days of delivery, quoting your order number and reason for return. For exchanges, please also let us know which item you would like instead.

2. Pack the item securely in its original packaging, including any certification or authenticity documents.

3. Change of mind: postage is at your own cost. We recommend a traceable shipping method, as we can't be held responsible for items lost in transit.

4. Faulty items: contact us first with photos of the fault before returning — once confirmed, we'll cover return postage and provide instructions.

5. Once received, we'll inspect the item. Approved returns are refunded to your original payment method within 15 business days; approved exchanges will be shipped out once the returned item passes inspection.