Warranty & repairs

Warranty

Riri M offers a 1-Year Manufacturing Warranty, valid for 1 year from the date of delivery.
Our 1-Year Manufacturing Warranty is in addition to, and does not limit, your rights and remedies under the Australian Consumer Law.

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

This warranty covers manufacturing defects in materials or workmanship under normal wear.
The warranty does not cover:
    •    Accidental damage, impact, misuse, or neglect.
    •    Scratches, dents, tarnishing, or normal wear associated with everyday use.
    •    Loss or damage of stones resulting from impact or improper handling.
    •    Damage caused by exposure to chemicals, harsh environments, or improper care.
    •    Repairs, resizing, or alterations carried out by anyone other than Riri M.

If your jewellery requires attention, our team will carefully assess the piece. Where a manufacturing defect is confirmed under our 1-Year Manufacturing Warranty, we will repair or replace the item at our discretion, subject to your rights under the Australian Consumer Law.

To claim under this warranty, contact us at admin@ririm.com.au with your order number, a description of the issue, and photos of the defect. We will assess your claim and advise you of the next steps. Where a manufacturing defect is confirmed, we will cover the cost of repair, replacement, and return shipping to you.

This warranty is given by
F H Mogul Pty Ltd as trustee for the Mogul Family Trust, trading as Riri M. ABN 35767467002. Address: PO BOX 1653, Wangara, WA 6947
Phone: +61451699551
Email: admin@ririm.com.au

Repairs

Riri M offers a 1-year manufacturing warranty from the date of delivery covering manufacturing faults, under normal wear, repaired at no cost within that period.

The warranty does not cover damage or faults caused or contributed to by repairs, resizing or modifications carried out by anyone other than Riri M.

For general wear and tear, sizing, accidental damage, or other issues not covered by our 1-Year Manufacturing Warranty or your rights under the Australian Consumer Law, contact us and we'll assess the piece and, where applicable, provide a repair quote along with the cost of return shipping to you.